Return & Refund

1. No Refunds

• All purchases are final sale. We do not offer refunds for any reason.

• Only exchanges are permitted, subject to the conditions below.

2. Two-Day Exchange Window

• Exchanges must be requested within 48 hours (2 calendar days) of delivery.

• The delivery date and time stamp (as per courier/partner records) marks the start of this window.

• Late claims will not be accepted.

3. Eligibility for Exchange

• Product must be:

  • Unwashed, unworn, unaltered, and in its original packaging.

  • Accompanied by all original tags, labels, and accessories.

• Any item showing signs of wear, use, damage, or alteration will be ineligible.

4. Initiating an Exchange

• Within the 2-day window, email us at info@folkcultureclothing.com with:

  • Your order number

  • Photos of the delivered item (front, back, and tags)

  • A brief reason for the exchange

• We will review and respond with approval or denial within 24 hours.

• If approved, return shipping instructions will be provided.

5. Return Shipping & Re-Shipping

• Customers are responsible for shipping costs to return the item for exchange.

• If the return is due to a seller error (e.g., wrong size, defect, or incorrect item), FolkCultureClothing will cover return shipping.

• Once the returned item is received and inspected, the exchange item will be shipped at no additional shipping cost.

6. Processing Time

• Please allow 3–5 business days from receipt of the return for your exchange to be processed and dispatched.

• You will receive email updates and, if applicable, a tracking number for the exchanged item.

7. Unavailable Items

• If the requested exchange item is out of stock, you may choose to:

  • Wait for restock (you'll be notified when available)

  • Exchange for an alternate item of equal value

  • Receive a store credit (no cash refunds)

8. Defective or Damaged Items

• In the event of a defect or damage, notify us within 2 days with clear photos.

• Once verified, we will facilitate an immediate exchange at no cost to you.

9. Policy Enforcement

• We reserve the right to refuse exchanges that do not comply with the terms stated.

• Decisions will be made at our discretion, based on product condition and policy criteria.

10. Final Sale Items

• Certain products (e.g., limited-edition items, promotional offers) may be marked “Final Sale – No Exchange” upon purchase.

• These items are completely non-returnable and non-exchangeable.

---

Summary Table

Issue	Resolution Available?	Notes
Refund	No	Only exchanges allowed.
Exchange within 2 days	Yes	If product meets conditions.
Exchange after 2 days	No	Late claims not accepted.
Defect or incorrect item	Yes	Free exchange after verification.
Out-of-stock requested item	Yes	Option for store credit or wait.

---